CUSTOMER CARE
Shipping Policy
All shipping within South Africa is on a set price based on the weight or volumetric weight of the parcel. The price is set per unit so will multiply based on the number of units ordered.
International customers will need to request a quote for shipping. Contact info@marshgallery.co.za for a quote
Return & Exchange Policy
Should your frame be damaged in transit please send photograph to info@marshgallery.co.za within 24 hours and we will replace your frame at no charge. Should you wish to exchange your frame for another you can do so by paying for the delivery costs to resend and return your new frame. If you wish to return your purchase you can do so within 7 days of delivery and we will refund you the full cost of the product on condition that it is undamaged in any way.
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Customer Care
The Marsh Gallery produces hand made products with care and great workmanship and holds to a high expectation of quality in the finished product. Please note that because it is hand made there is likely to be some variation on the pattern design that is portrayed on the website. Should your product not meet this quality standard please contact Beverley Marsh at beverley@marshgallery.co.za or phone on +27824558161 so we assist you in replacing or exchanging your frame or wall decor item.
Cleaning & Care of your Product
PLEASE NOTE: All frames must be cleaned with a damp cloth. NO cleaning solvents may be used as it will damage the surface. Also note that the clear face of the frame is made from clear acrylic and will also be damaged when using solvents. Thank you.
Privacy & Safety
All personal contact information is used purely for the Marsh Gallery and for use as a promotional contact only. No personal information is sold or will be used in marketing any other brand. All payments are done through registered payment companies who have the security to secure your payments through the banking systems.
Wholesale Inquiries
Should you wish to become a reseller please send inquiry to info@marshgallery.co.za together with your company details and website address and we will send you the wholesale catalog and pricing details. Please note that there is a MOQ (minimum order quantity) of six units regardless of size.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments or EFT payments can be accommodated by contacting us on info@marshgallery.co.za